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Tokenization

X: The Experience When Business Meets Design. By Brian Solis. Book design by Mekanism. John Wiley & Sons, 247pp.

Designing for better client experience

Book Review: Concept goes way beyond good customer service
5 tips can put your website on the map

5 tips can put your website on the map

Often-overlooked areas that affect bank’s Google rankings
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people
"Hola cliente"—Bank of America now gives mobile app users the choice of English or Spanish.

BofA ups ante on mobile apps

Adds options for Spanish, easier navigation, rewards redemption, and free FICO scores
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Can banks deliver “Simulchannel”?

Today’s customers demand personal—and personalized—service, as well as digital convenience—at the same time
There¹s a good deal of loyalty to the parental institution, but it had better be reciprocated with lots of technology.

Where do bankers' children bank?

Kids don’t always keep it all in the family
Radius Bank turns the internet into a strong deposit-generating machine. This effort takes care in the age of cyberfraud, but it's part of a new wrinkle on the nearly branchless bank.

Radius Bank stakes out the web

Google Analytics helps reborn savings bank raise deposits
Realizing that 4 in 10 customers don't visit its branches anymore, Orrstown Bank adopted a data-based strategy.

Building relationships on analytics

Orrstown Bank uses data as substitute for knowledge built via branch visits
“Give me all of it—or I’ll leave”

“Give me all of it—or I’ll leave”

Customers want robo-advice, human help, and added value. Alternative: bye-bye
Technology is both the enabler and the threat in the new world of risk management.

Robo advisors push wealth management into 21st century

Algorithm-based advice appeals to mature users as well as younger customers
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WEBINAR:
Your Deposits Are Going Digital

Thursday, October 8, 2026 1:00 pm – 2:00 pm ET

What community and regional banks need to understand about tokenized deposits, stablecoins, and the regulatory framework taking shape right now.

REGISTER NOW!

SPEAKER

Dana Weinstein
Dana Weinstein,
Head of Product at Tesser

Dana Weinstein is Head of Product at Tesser, bringing eight years of experience building payments products across US domestic and cross-border rails.

She launched Visa Direct Payouts, architecting a payout capability that now reaches 11 billion endpoints across cards, accounts, and digital wallets...