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S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Upshifting on auto lending

Lenders drive into auto even as credit quality concerns mount
Let's get beyond Siri-os, suggests financial chatbot backer.

Can smarter chatbots answer customer challenges?

Imagine Siri handling your banking problems
If you're not getting all thumbs up, here are some concepts to help turn thumbs to "up."

What impression does your bank make?

How banks do with customers ranks higher—less branch traffic makes each visit count
You may not play Pokémon Go, but think about how many of your customers may be playing it.

3 things banks can learn from Pokémon Go

Professor Pikachu may have lessons for financial services providers
Millennials love cashback programs, but for Gen Xers, the top priority is security.

Finding key appeals for each generation

New research clarifies what key demographic groups really want
Increased "touchpoints" of digital banking result in more business, according to research by Bank of the West and Fiserv.

What’s the payoff for investing in digital?

Bank of the West delves into own customer base to measure, and improve, digital ROI
Ally Assist lets customers use voice or touch to make queries. Meanwhile, Capital One has been adopting Amazon's Alexa.

"Alexa, pay my mortgage"

Voice assistants join the retail arsenal at several banks
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people
"Hola cliente"—Bank of America now gives mobile app users the choice of English or Spanish.

BofA ups ante on mobile apps

Adds options for Spanish, easier navigation, rewards redemption, and free FICO scores
There¹s a good deal of loyalty to the parental institution, but it had better be reciprocated with lots of technology.

Where do bankers' children bank?

Kids don’t always keep it all in the family

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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

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