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Would you believe a small percentage of millennials shoot 20 or more selfies daily? Mitek says this and related findings should send a message to banks.

Snapping up selfie generation

Embrace millennials on their terms and provide the services they really want
This article was adapted with permission of the publisher, Wiley, from Bankruption: How Community Banking Can Survive Fintech, by John Waupsh. Copyright 2016 by John Waupsh. All rights reserved. This book is available at all booksellers. In the near future Banking Exchange will present a review of the book by a veteran community banker.

Avoiding damage by disruption

Book Talk: Community banks must find relevance amid industry noise
"Social media" can be everything from a tweet to an old-fashioned conversation when your bank tags onto a current event to make a customer connection.

It’s time to engage your market

News-driven customer engagement and bank marketing
Let's get beyond Siri-os, suggests financial chatbot backer.

Can smarter chatbots answer customer challenges?

Imagine Siri handling your banking problems
The bureau's final rule on prepaid cards may influence which programs survive into the future, warns an industry group.

CFPB hits prepaid card accounts hard

Final rule on prepaid and mobile commerce requires many protections required for traditional products
Increasingly the smart device defines the consumer retail experience, from shopping remotely to shopping in stores—and, by the way, paying for it all.

M-commerce transforming retail point of sale

Lines blur between shopping and payment channels as America goes increasingly mobile
"Clothespin," for consumers who use laundromats and commercial laundromats, makes the experience more convenient. That's a sample of how Mastercard's APIs help developers come up with helpful apps.

Why not a laundry app?

Mastercard introduces easy integration with payments services for developers
Would you trust your finances to a bot yet?

Financial services aren’t tacos

“Bot bankers”: Not quite ready for prime time
You may not play Pokémon Go, but think about how many of your customers may be playing it.

3 things banks can learn from Pokémon Go

Professor Pikachu may have lessons for financial services providers
Increased "touchpoints" of digital banking result in more business, according to research by Bank of the West and Fiserv.

What’s the payoff for investing in digital?

Bank of the West delves into own customer base to measure, and improve, digital ROI
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