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Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
As messages multiply,  yours must fit customer best
. . . and other conundrums in running a complaint management program  
It’s hard to get customers excited about something new if your employees aren’t
Study confirms “revolvers” present greater risk, in varying degrees
Book Review: Are you ready for your "second adulthood"?
Advanced data analysis and new business approaches help banks navigate through a challenging credit market
Another piece of evidence that the residential real estate market is improving is that the percentage of first-time homebuyers increased from 9% in 2011 to 11% in 2012, according to…
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