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Book Review: Can you guess how often they are wrong?
Part 1: Why customer problems may do more good than you know
 Works through phones, with NFC, Secure Element, and fingerprint security
Are you really connecting with the connected?
Volante—where Apples are always on the menu
(Psst. It’s not your logo or the bank’s official colors)
But they’ll trade privacy for coupons
Incorporating social input improves systems and processes
Internet slips, but remains most popular choice
Data allows consideration of previously unscoreable consumers
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