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Retail Banking

This article was adapted with permission of the publisher, Wiley, from Bankruption: How Community Banking Can Survive Fintech, by John Waupsh. Copyright 2016 by John Waupsh. All rights reserved. This book is available at all booksellers. In the near future Banking Exchange will present a review of the book by a veteran community banker.

Avoiding damage by disruption

Book Talk: Community banks must find relevance amid industry noise
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Upshifting on auto lending

Lenders drive into auto even as credit quality concerns mount
"Social media" can be everything from a tweet to an old-fashioned conversation when your bank tags onto a current event to make a customer connection.

It’s time to engage your market

News-driven customer engagement and bank marketing
Let's get beyond Siri-os, suggests financial chatbot backer.

Can smarter chatbots answer customer challenges?

Imagine Siri handling your banking problems
Do’s and Don’ts when selling financial services

Do’s and Don’ts when selling financial services

Reassessing the process in light of Wells Fargo mess
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

All customers are always right—right?

Enlisting your digital helpers can make this reality
Which factor ranks in your bank's sales program, a transaction orientation or a relationshiip orientation?

Weighing your options for cross-selling

Wells Fargo scandal demands a fresh look at how you pay for sales
The bureau's final rule on prepaid cards may influence which programs survive into the future, warns an industry group.

CFPB hits prepaid card accounts hard

Final rule on prepaid and mobile commerce requires many protections required for traditional products
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Valley of consumer gripes

Looking for Wells Fargo-like risks in CFPB's complaint database
Increasingly the smart device defines the consumer retail experience, from shopping remotely to shopping in stores—and, by the way, paying for it all.

M-commerce transforming retail point of sale

Lines blur between shopping and payment channels as America goes increasingly mobile
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

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