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Artificial Intelligence

Robo-services may be a heckuva a lot more appealing to your customers than you'd like to think. And a "Bank of Amazon" might just be prime, for them.

Robos, “Bank of GAFA,” and remaking your bank

Consumer comfort with non-human entities suggests more evolution in retail approach
Latest guidance on third-party relationships continues growing and widening stress on vendor management by federal regulators.

Third-party scrutiny expands at OCC

Customer complaints play a growing role in exam scrutiny
If your bank is about to start a major tech project, read this preview of Anna Murray's coming new blog now.

5 greatest myths at start of tech rollouts

How many of these are you living in your bank right now?
Better to take regulation now, when things are comparatively good, than to have it forced on fintech in a crisis atmosphere later, suggests Fed official.

“Fintech, you really want regulation”

Philly Fed’s Harker says regulation now helps when things go south later
“In 2017, we will need to start seeing serious discussions about universal standards, along with real intentions from industry participants to work together for that aim to materialize.”—William Mougayar, author of The Business Blockchain

Blockchain’s still waiting for its web

Here’s one blueprint for getting us there. Standards are key
The Federal Reserve has its eyes on the rails of payments wherever they go.

Fed takes fintech head on

Blockchain, in particular, poses distinct possibilities as well as problems
Marketplace lending group grows

Marketplace lending group grows

Broadens to more types of online lenders
The magic of IT lies in the partnership it has with the business line, and not in both sides behaving as if IT is a mysterious dark art. In her new blog, Anna Murray, a frequent contributor to BankingExchange.com, will bring a real-world view to technology, sometimes with a dash of humor.

Does your bank have an IT wizard?

(Spoiler Alert!—It’s not a good thing)
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Goal: digital transformation. Reality: meh

As legacy systems stagnate, banks must innovate to satisfy customers and remain competitive
The forces of regulation have their nets at the ready in 2017 for blockchain activity.

Taming of the blockchain?

Tech Viewpoint: Will 2017 be new technology’s introduction to formal regulation?
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