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OCC improves but unlevels CRA ratings

New policy puts state-chartered banks at meaningful disadvantage
Coming European changes to privacy law will impact some American firms, experts say. What makes the shift especially tricky: Europeans’ concept of privacy differs significantly from Americans’.

Europe’s next export: privacy

E.U. rules taking effect in May 2018 will have broad impact. Whose data is it?
Banks and potential fintech partners both bring strenghts and weaknesses to the table. The secret to success lies in making the best of the best.

Innovating in a regulated environment

Making the most of a fintech-banking relationship
Digital marketing carries fresh risks, plus all the exposures of traditional ads.

Keep digital marketing safe

Social media and other new channels demand old-fashioned controls
Look carefully before you partner with a fintech, or your bank risks partnering with trouble.

Taking a risk-based approach to innovation partners

Banks must make sure a good idea won’t lead to trouble
Regulators periodically publish their estimates of how long it takes to comply with information collection requirements. Nancy Derr-Castiglione does a bit of math, for the "fun" of it.

Checking out regulatory math

How close do regulators come on compliance time burden?
Fed’s Powell defends board proposal

Fed’s Powell defends board proposal

Will not lower the bar or lighten loads, says governor
A clean and honest sales program requires asking lots and lots of questions, assuming nothing. Common sense must also rule. "If less than half your employees can achieve their sales goals, that's a problem," says one expert. "You have to have realistic goals."

Keeping sales culture clean

Ask key questions now—or face worse questions from regulators and public later
Communication between banks and their supervisors ranks higher than ever, says a former Citi regulatory expert.

No time for regulatory silence

Regulatory relations are make-or-break today
Banks can learn a lot from complaints, but at the end of the day you also want unhappy customers to become satisfied customers.

Complaints management requires tough management

Customer experience hinges on getting problems fixed promptly—and right
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