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Eastern Lab's Dan O'Malley and his teams helped earn Eastern Bank the Celent "Model Bank of the Year" award.

Inside Eastern Labs

Eastern Bank’s Dan O’Malley on customer experience, need for speed, and bank evolution
Each swipe on those little plastic Square devices does more than make a payment. They build data sets that Square can use to build appeal to the small business lending market.

Are you watching the right fintech players?

E-commerce growth and decline of cash may usher in new small business lending competition
Ransomware attacks rose by 30% in the first quarter versus the fourth quarter of 2015, according to Kaspersky Laboratory. The lab’s banking expert shares insights and preventative tips.

Ransomware: Threat no bank can talk about

Experts stress prevention as attack attempts increase
Vigilance from the boardroom to the front line are essential to fighting cyberfrauds.

Cybersecurity is everybody’s issue

Preventive and predictive methods trump detective and reactive ones
It's hard enough to get people to read disclosures on paper. Who will read a traditional written disclosure on a small screen?

How to handle mobile disclosures?

Creativity and a smidgen of “Yelp” may help meet the challenge of handheld compliance
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

CRE weighs on lenders

SNL Report: Banks with elevated commercial real estate exposures scrutinized by regulators and analysts
Uber often serves as the touchstone for disruptive innovation. Uber was an outsider breaking in—but banks are regulated and on the inside, breaking out. At a conference this week banking innovators and their compliance partners discussed how banking can advance.

Banking, compliance, and “fintegration”

How Citi and BBVA business execs and compliance experts partner for new efforts
One key protection for compliance officers: Be careful what you volunteer for, because you will be held accountable for it.

Personal liability after the Yates Memo

Mixed with paid whistleblowing, this results in broader exposure. Yet the solution is straightforward
Visa's digital commerce tool enables banks to build their own branded mobile commerce applications.

Building mobile commerce with new Visa app

Tool seen as accelerating digital payments development
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.

Do we just not get it?

Bankers have to take a step back and see themselves as others see them
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The New Front Door:
Why Your FI Needs to Show Up Inside AI Agents

Thursday, October 29, 2026 1:00 pm – 2:00 pm ET

Your customers are already asking ChatGPT, Claude, and other AI assistants where to open an account, how to move money, and which lender to trust. Here's the question: "Is your institution part of their conversation, or is a fintech or another brand answering for you?"

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