Industry is witnessing that the federal approach to Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) is becoming less aggressive

You might call them “twins separated at birth”

If you knew now what you’ll know then, would you still do what you did?

Three major enforcement actions provide direction. Consumer complaints represent a key barometer and indicator for UDAAP issues, advises author Lyn Farrell.