ABA comment letter boils down to 22--"Why is this necessary?"

Understanding the process can at least calm the nerves

Could 18% prime whack you and your customers in this lifetime?

Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."

What can bankers learn from recent headlines?

A Compliance Conversation with Wolters Kluwer

Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?

If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!

4 steps to take, and a word on "typecasting"

The application of advanced analytics to detect and thwart sophisticated fraud increasingly is seen as the next, logical step in protecting customer data and identities.