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Talking To Crazy: How To Deal With The Irrational And Impossible People In Your Life. By Mark Goulston. Amacom. 259 pp.

Keep calm (and don’t be the one carrying on)

Book Review: Dealing with irrational and impossible people at work and elsewhere
Over half the bank app users surveyed still use tellers from time to time, new research unveilled at ABA's National Conference for Community Bankers indicates.

Who’s using bank apps? And why and how?

2016 survey data cause for hope—and concern
Atom tells prospects: “We’ll bring banking to you, and we’ll be looking out for your best interests. Sound unfamiliar?”

Atom Bank, UK's cheeky chartered app



Shape of things to come this side of the pond?
New three-partner program aims to increase homeownership opportunity.

B of A rolls out Affordable Loan Solution

Partnership provisions designed to minimize risks of 3% down program
$33.45 billion-assets Signature Bank's CEO Joe DePaolo, left., and Scott Shay, chairman, r., perfect "team liftouts," to the chagrin of big New York City banks. Some analysts call this "the Signature Model."

Signature Bank: Raiders of the lost staff



NYC bank has lifted 97 teams. But the key is what the CRE lender does with the talent
Which way to head on payments? Orrstown Bank, Lincoln Savings, and First Tennessee share their strategies.

Payments leadership not just for megas

How 3 smaller and midsized banks are leading without bleeding
Amazon, Google, PayPal tops for millennials

Amazon, Google, PayPal tops for millennials

Survey indicates comfort with many nonbanks for financial services—and a twist
“Total Rewards” embraced by banks

“Total Rewards” embraced by banks

Part 2 of HR series: Banks adapt to changing employee expectations
What you must know about millennials

What you must know about millennials

Financial know-how slim now, but they will be key consumer and business credit market
5 ways to help revenue take off

5 ways to help revenue take off

Community banks need more earnings “levers”—and they must make them
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