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Never Split The Difference: Negotiating As If Your Life Depended On It. By Chris Voss with Tal Raz. Harper Business. 275 pp.

Negotiations begin with “No”

Book Review: FBI hostage negotiator takes on the business deal
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

No more hitting the snooze on breaches

Equifax should be your bank’s final wakeup call
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What can bankers learn from health care’s challenges?

A shift in Washington strategy to the very roots of the grassroots may be an answer
Now mortgage reporting offers more choice in which rules to follow, after CFPB changed the rules.

CFPB gives some mortgage lenders reporting choice

Bureau also proposes changes to the availability of HMDA information
Real-time P2P payments are cool, but experts at a recent Finastra event predict that the real money in moving money that quickly will be on the business side.

Real-time payments likely to fly in a year

Seen disrupting same-day ACH, meeting customer demand, and boosting bank revenues
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Niche players must increase reserves

Credit card-focused banks build provisioning
CFPB's no-action letter process grants some assurance after bureau review. From the get-go CFPB had indicated there would not be many such letters issued.

CFPB grants first no-action letter

Alternative loan platform Upstart seeks assurance regarding fair-lending compliance

Building better chatbots

It’s not just about the science, experts at Finovate say
Easy financial guidance and tracking right at hand, literally, may make PFE a success where PFM failed.

Will “Personal Financial Experience” catch on?

Looking at financial management “in the moment”
New ideas work even better when someone keeps them working. Pam Kilday, SunTrust's head of operations, talks about the challenges and opportunities of making innovation a long-term proposition.

Innovation’s great. But it’s got to be right

For banks, fintech is a marathon, not a sprint
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