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Building better chatbots

It’s not just about the science, experts at Finovate say
Easy financial guidance and tracking right at hand, literally, may make PFE a success where PFM failed.

Will “Personal Financial Experience” catch on?

Looking at financial management “in the moment”
New ideas work even better when someone keeps them working. Pam Kilday, SunTrust's head of operations, talks about the challenges and opportunities of making innovation a long-term proposition.

Innovation’s great. But it’s got to be right

For banks, fintech is a marathon, not a sprint
Challenger banks enter the ring with something new. But after enough victories, an interesting thing happens to them...

Challenger banks build on niches

Three players rely on specialties to make new brands fly
Millennialization of Everything: How To Win When Millennials Rule The World. By Jeremy K. Balkin. RMB Books, 108 pp.

Understanding the real millennials

Book Review: Millennialization Of Everything
To serve today's small business, community banks must offer strong digital services. But offering these products doesn't mean a bank has to reinvent the wheel.

Digital currency—and not talking crypto

Community banks that can’t offer current technology miss opportunities
Unlike other countries where faster payments structures could be implemented by government fiat, an element of cooperation will prove essential to improving payments in the U.S.

Faster payment's next steps detailed by Fed

Public-private collaboration remains fundamental to resolving myriad issues
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What are credit signs telling us?

Are bankers looking for risk in the right places?
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Scoping impact of rising rates

As regulators flag interest rate risk, small banks seem especially exposed
A tug of war is underway between post-Durbin strategies of large banks and small, and some consumers are steering around it with an unlikely alternative.

Card interchange outpaces overdraft income

Reward programs make credit cards more profitable than overdraft fees
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WEBINAR
The New Front Door:
Why Your FI Needs to Show Up Inside AI Agents

Thursday, October 29, 2026 1:00 pm – 2:00 pm ET

Your customers are already asking ChatGPT, Claude, and other AI assistants where to open an account, how to move money, and which lender to trust. Here's the question: "Is your institution part of their conversation, or is a fintech or another brand answering for you?"

REGISTER NOW!