On-Demand Webinar: Customer Onboarding, Fraud Prevention, and Digital Banking Transformation
Exploring key issues and trends in the banking and financial services sector
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- Written by Banking Exchange Webinar Series
Watch Today On-Demand!
Webinar Overview
On October 1 at 2 pm Eastern Time, Banking Exchange will host a crucial webinar exploring key issues and trends in the banking and financial services sector. This discussion will focus on customer onboarding, fraud prevention, and digital banking transformation, providing actionable insights and strategies for banks to enhance customer acquisition and operational efficiency while adapting to evolving regulatory and technological demands.
Banking Exchange will welcome John Baird, a leading expert on the application of identity verification technology in banking. As the co-founder of Vouched, which makes AI technology to verify bank customers, Mr. Baird has experience working with more than 100 fintech and traditional banks to turn technology into competitive advantage.
Mr. Baird will spark discussion of hot topics impacting the performance of banks:
- Fraud Prevention and Identity Verification — Delving into current challenges in fraud prevention and identity verification, and understanding the emerging threats facing financial institutions.
- Speed and Efficiency in Banking — Addressing the critical balance between speed and efficiency in banking processes such as payments and onboarding, and the imperative for stringent fraud prevention measures.
- Adaptability and Future-Proofing — Emphasizing the importance of adaptability in responding to shifting regulations and technological advancements, and discussing methods for banks to future-proof their systems to handle unexpected challenges and integrate new capabilities effectively.
- Digital Banking Transformation — Analyzing the ongoing transition towards digital banking and its impact on community banking models, and offering insights on transitioning to digital platforms while ensuring security and regulatory compliance.
To participate in this essential discussion, please register in advance via the link below. The webinar will be conducted live, and a recording will be available to all registrants. We look forward to your participation in this valuable and informative event. "Our goal is to provide banks with the tools and insights they need to thrive in an increasingly complex landscape," said John Baird, Chairman and co-founder of Vouched.
Please note: All registrants will receive a copy of the webinar playback.
SPEAKERS
John Baird
Founder & CEO, Vouched
Vouched Chairman and co-founder John Baird is driven by the potential of digital transformation to revolutionize financial services and improve the lives of the customers they serve. He has deep experience consulting and problem-solving with the more than 100 fintechs and community banks that use Vouched.
Mr. Baird was inspired to found Vouched, the AI-driven identity verification company, as a culmination of several seminal experiences that happened throughout his career, including his role as director of brand strategy at online jewelry retailer Blue Nile and his work for a major automotive manufacturer. These experiences culminated with the idea of using computer vision and AI technology to verify the identity of individuals.
Today, Vouched serves a pivotal role in connecting businesses with good humans and accelerating the onboarding process so they can take advantage of services available to them as quickly as possible.
His company's AI-powered identity verification solution expertly uses computer vision technology and AI-driven fraud models to provide a secure and seamless way for businesses to verify the identity of their customers.
Andrew Stone
SVP, Fraud Management, bhgfinancial
Raquel Garcia
Director, Customer Intelligence and Operations, Oriental
Raquel Garcia Trinidad is a visionary leader and the Director of Customer Intelligence & Operations at Oriental Bank. She drives the Data and Digital Sales teams, leading transformative initiatives that elevate customer experiences and champion digital innovation in retail banking.
With over 14 years at Oriental, Raquel has excelled in roles such as Digital Sales Manager, Retail Lending Process & Technology Manager, and Senior Loan Review Officer. Her deep expertise in banking, auditing, and regulatory compliance empowers her to craft effective strategies and pioneering solutions.
Raquel’s strengths lie in business process improvement, digital strategy, and project management. She has successfully led projects that streamline operations, boost customer satisfaction, and integrate advanced technologies into retail services. Her leadership fosters a culture of continuous improvement, keeping Oriental Bank agile and competitive.
Certified as a Product Leader, Internal Controls Auditor (CICA), and Fraud Examiner (CFE), Raquel’s visionary leadership and deep expertise have been instrumental in driving Oriental Bank’s digital transformation and enhancing customer experiences.
This webinar is brought to you by Vouched
This Webinar is also brought to you by Banking Exchange Webinar Series
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