Webinar — Shifting the Payments Paradigm: Why Digital Outreach Matters to Your Bottom Line

Webinar: Wednesday, May 28, 2025 at 2:00 ET

Today’s digital-first consumers expect real-time, personalized experiences — including how they receive and manage bill notifications. Simply offering online access is no longer enough.

According to Alacriti's internal case studies, businesses that adopt proactive digital outreach have seen payment adoption rates climb by as much as 25%.

As real-time payments and AI-powered engagement reshape customer expectations, financial institutions must evolve their billing and loan payments strategies to deliver timely, personalized communications that drive adoption, reduce late payments, and build stronger member and customer loyalty.

Join Stuart Bain, SVP of Product Management at Alacriti, for a live webinar hosted by Banking Exchange on May 28, 2025, at 2:00 PM ET, as he explores how proactive digital outreach transforms bill payments. Learn how simple, automated engagement strategies can dramatically increase adoption rates, on-time payments, and create new value for both institutions and their customers.

The webinar will cover:

• Why digital outreach is essential for improving digital payments and payment performance.
• How businesses have seen a 25% increase in digital payments through proactive engagement.
• How automated reminders, pre-delinquency notices, and mobile magic links drive faster payments.
• How digital outreach builds long-term loyalty by removing friction and adding convenience.
• What you need to launch a successful digital outreach program and gain a competitive edge.

Don’t miss this opportunity to learn how your institution can move beyond passive bill presentment and build smarter, more impactful payment journeys.

Please note: All registrants will receive a copy of the webinar playback.

REGISTER TODAY!

SPEAKER

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Stuart Bain,
SVP of Product Management at Alacriti

Stuart is responsible for the Product Management division at Alacriti. He works with business development and sales teams to define Alacriti’s payment processing product roadmap, provide analysis for new products, and enhance existing products.

Prior to joining Alacriti, he led several teams responsible for the development and support of multiple payment-related applications at HSBC Bank. Stuart holds a BSc degree in Geological Sciences from St. John’s College, UK, and a second BSc in Financial Services from UMIST, UK.

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