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Maybe we’ve forgotten the actual point of it all
Traditional tool outlived utility, prevents adoption of better techniques
When did you last visit a customer?
“You gotta fight every day to keep mediocrity at bay”*
Essentials of community bank ownership
Customer experience trumps all—if done right
A story behind the story behind the story of ABA award winner
Good news! “Customer Attention Deficit Syndrome” can be prevented
Personal, face-to-face relationships still matter
It’s true, plus Facebook and Twitter
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From Instant Payments to Stablecoins:
Building for What's Next

Tuesday, July 14, 2026 at 2:00 ET

Just when many financial institutions are getting comfortable with instant payments, a new question is emerging: What happens when money itself becomes programmable? For financial institutions, the challenge is not deciding between instant payments and stablecoins. It's understanding how today's modernization decisions will determine the ability to compete tomorrow.

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