Consumers Seek Increased Online Safety Training from Banks

Consumers want banks to provide increased training and resources for both customers and staff to bolster online safety and security measures for consumers, according to CybSafe research.

The Banking on Trust report revealed 85% of respondents believed it was “very important” or “important” that their bank offered training about staying safe online to customers who want it.

Meanwhile, 47% reported they would be interested in this sort of training if their bank offered it.

According to the report, 84% of respondents agreed that a bank has a responsibility to provide customers with resources regarding how to stay safe online and avoid online scams.

Training is also important to consumers as 80% of respondents believe banks have a responsibility to train staff on cyber risks and the prevention of data breaches.

In particular, customers are seeking increased training for children — 82% reported they think that banks have a responsibility to teach minors about online cyber risks and how to avoid them.

Over half (56%) of parents said that if a bank offered training about staying safe online for children, it would make them more likely to sign their child up or switch their current provider.

Cybersecurity measures continue to impact customers’ perceptions on banks as 23% of respondents said that cybersecurity was a factor in their decision to choose a particular bank.

In addition, 36% said cybersecurity was not a factor but if they were aware of a major data breach at a particular bank, it could influence their decision.