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Steve Cocheo

New perspective on overdraft customers emerges

New consumer research from ABA undermines the traditional image painted of overdraft service—and overdraft customers.

ABA-backed research paints very different picture than cliché

Consumers tighten faucet a bit

Less back-to-school spending, lower gas prices, and unseasonably warm weather in many areas reduced consumer spending growth in September, according to the latest FirstData SpendTrend report.

FirstData report tracks September slowdown

Good and Bad of American Cheap

In Cheap We Trust: The Story of a Misunderstood American Virtue By Lauren Weber, 310 pp., Little, Brown and Co.

Book Review: New book takes you from Ben Franklin and the pioneers through the founding of savings banks up to freeganism and middle-class dumpster diving

Surprises in CFPB’s complaint database

Consumers can file complaints with the Consumer Financial Protection Bureau in multiple ways, including online.

Analysis of filings turns up key trends

A banking whodunit with a twist

The Banker's Greed. By P.M. Terrell and T. Randy Stevens. Drake Valley Press. 441 pp.

Book Review: Kidnap plot makes can't-put-it-down story

Two views on Sheila Bair

Bull By The Horns: Fighting To Save Main Street From Wall Street And Wall Street From Itself. By Sheila Bair, former FDIC Chairman, Free Press. 388 pp.

Debit or credit? Consumers spend like small firms

Latest MasterCard analysis indicates that old attitudes toward credit cards are giving way to a post-recession reality.

MasterCard analysis sees deliberate decisions among purchasing plastics

Consumer payment hierarchy begins shift

TransUnion’s latest payment hierarchy analysis indicates nearly even tendency by people with financial woes to pay their mortgage or credit card debt. Auto loans still have first call on their dollars, however.

Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study

Community bank M&A coming back

Community bank M&A coming back

Improving offers, rising asset quality, and strategic growth needs favor private deals again

“What’s the beef?”

“What’s the beef?”
. . . and other conundrums in running a complaint management program
 
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