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Multiple systems inefficient and frustrate customers
Neobanks, Moneyhawks forcing disruption in traditional services
SNL Report: Number falls by 1.7%, while deposits rise
Customer focus crucial to retail banking business model
Taking lenders to new levels, while watching Google
Omnichannel approach recommended to guard against complacency
 Works through phones, with NFC, Secure Element, and fingerprint security
Volante—where Apples are always on the menu
Incorporating social input improves systems and processes
Internet slips, but remains most popular choice
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