Analysis of 18,000 borrower complaints reveals payment processing errors, inaccurate bills and repayment information, and unhelpful customer service

Consumer sentiment improved for the fourth consecutive month

The banking and credit sector continues to attract the highest number of complaints

Consumers are beginning to regain faith in the US Economy

As BBVA looks to takeover Sabadell, the bank’s chair said oligopolies are bad for clients

To afford their holiday purchases, 72% of shoppers will make financial trade-offs while only 31% intend to use a credit card

Consumer protection law enforcers will now require banks to show evidence of opt-in agreements

Only 40% understand the data provided by banks’ personal financial management tools

Nearly three-quarters of consumers demand more personalized banking experiences

The financial services industry would be wise to take notice