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Consumer satisfaction with mortgage originators has declined, according to a JD Power report

Consumer satisfaction with mortgage originators has declined, according to a JD Power report

Citi bank scored 875 out of 1000
Digital Banking Customer Satisfaction Levels Sustained From 2020 Reveals ABA Survey

Digital Banking Customer Satisfaction Levels Sustained From 2020 Reveals ABA Survey

More consumers are turning to mobile devices to make a payment or transfer money compared to 2020
Spending in a Pandemic: A New Look at Changing Consumer Behaviors

Spending in a Pandemic: A New Look at Changing Consumer Behaviors

The COVID-19 pandemic has upended virtually every aspect of life for American consumers
FARGO

FARGO

Wells Fargo’s new virtual assistant will launch in 2022
Four Generational Marketing Imperatives for Engaging Millennials and Gen Z

Four Generational Marketing Imperatives for Engaging Millennials and Gen Z

Almost every brand across industries is courting millennials and Generation Z consumers
Fifth Third Bank Co-Launches $180m Neighbourhood Investment Program

Fifth Third Bank Co-Launches $180m Neighbourhood Investment Program

New program will focus on nine majority-Black communities across seven states
US Banks Combined Market Cap Jumps to Nearly $1.4 trillion

US Banks Combined Market Cap Jumps to Nearly $1.4 trillion

80% increase year-on-year as US economy begins to “roar back to life”
Full-Service Branch Access Unaffected Despite Industry Consolidation

Full-Service Branch Access Unaffected Despite Industry Consolidation

Report by the Federal Reserve of Cleveland studied whether bank consolidation had impacted customer access
First Financial Accelerates Branch Optimization Plans to Meet Customer Preferences

First Financial Accelerates Branch Optimization Plans to Meet Customer Preferences

Plus: SmartBank sells Richmond assets to First Bank
Banking Exchange Leads Discussion on Open Banking Trends

Banking Exchange Leads Discussion on Open Banking Trends

On October 5 at 3 pm Eastern Time, Banking Exchange will host a panel of experts to discuss how banks and credit unions can leverage open banking trends in order…
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