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Retail Banking

Almost 60% of retail bank customers in Canada are classified as financially unhealthy, yet banks are falling short on supporting them to make improvements
Most of the 25 largest banks in the US have eliminated certain fees and amended overdraft charges, according to Pew research
JD Power research finds consumers are unhappy with financial advice provided by banks as broader satisfaction declines
Research indicates that underbanked communities feel the sector will change significantly in the next few years
The bureau is collating research on key customer service metrics from large banks
The bank has also made several changes to its leadership team to support the transformation
The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
A warning from the head of America’s largest bank, JPMorgan Chase
Quarterly report shows combined income across the sector fell by $17 billion in the first quarter of 2022
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