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Retail Banking

Rushing ahead, with care

Rushing ahead, with care

After last fall’s disruption, RushCard launches better-than-ever revamp of prepaid service
Reports of a change of name for the bank-run P2P rival to Venmo and other such services have not been confirmed by clearXchange.

Exit clearXchange, enter “Zelle”

P2P service ramping up competition with Venmo, others
Ally Assist lets customers use voice or touch to make queries. Meanwhile, Capital One has been adopting Amazon's Alexa.

"Alexa, pay my mortgage"

Voice assistants join the retail arsenal at several banks
Multilayer biometrics to be next-generation authentication

Multilayer biometrics to be next-generation authentication

Passwords definitely out, future security requires more than one physical checkpoint due to imperfections
X: The Experience When Business Meets Design. By Brian Solis. Book design by Mekanism. John Wiley & Sons, 247pp.

Designing for better client experience

Book Review: Concept goes way beyond good customer service
5 tips can put your website on the map

5 tips can put your website on the map

Often-overlooked areas that affect bank’s Google rankings
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people
"Hola cliente"—Bank of America now gives mobile app users the choice of English or Spanish.

BofA ups ante on mobile apps

Adds options for Spanish, easier navigation, rewards redemption, and free FICO scores
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Can banks deliver “Simulchannel”?

Today’s customers demand personal—and personalized—service, as well as digital convenience—at the same time
There¹s a good deal of loyalty to the parental institution, but it had better be reciprocated with lots of technology.

Where do bankers' children bank?

Kids don’t always keep it all in the family
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

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