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Operational Risk - Banking Exchange
"Trust as a quality or a brand attribute usually isn’t one where you would see customers coming to you because they trust you, but it is one of those factors where if they lack trust they’ll leave for somebody else." Maarten Lagae, Landor Associates

Trust: easy to lose, hard to regain

Retail banks still poll low on trust; PayPal, credit cards rank higher
Banks and potential fintech partners both bring strenghts and weaknesses to the table. The secret to success lies in making the best of the best.

Innovating in a regulated environment

Making the most of a fintech-banking relationship
New ideas work even better when someone keeps them working. Pam Kilday, SunTrust's head of operations, talks about the challenges and opportunities of making innovation a long-term proposition.

Innovation’s great. But it’s got to be right

For banks, fintech is a marathon, not a sprint
Do headlines on news stories about foreign exchange confuse you? Here's a five-minute primer that will help you get what you are reading.

What is the FX market all about?

Some quick lessons in foreign exchange from a veteran
4 strategies to innovate without betting bank

4 strategies to innovate without betting bank

Embrace change, but manage your risks as well
The Bank for International Settlements has introduced a new wrinkle for the foreign exchange business—a code of conduct.

Conduct code comes to FX business

Signing code means abiding by set of ethical practices
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

New directions in federal bank regulation

Industry could be in for some genuine change
Weapons Of Math Destruction: How Big Data Increases Inequality And Threatens Democracy. By Cathy O’Neil. Crown Publishing Group, 262pp.

Good risk models or “weapons of math destruction”?

Book Review: Finding the line between Big Data’s dark and light sides
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What Wells Fargo report means to your bank

The directors’ report contains lessons for all managers and board members
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Any end to ethical lapses?

Bad press reflects, ultimately, on every bank. Accountability is the best solution
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