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Compliance/Regulatory - Banking Exchange
Banks can learn a lot from complaints, but at the end of the day you also want unhappy customers to become satisfied customers.

Complaints management requires tough management

Customer experience hinges on getting problems fixed promptly—and right
Attitude may play a role in how well your bank scores in new federal compliance ratings, suggests consultant Pam Perdue.

What’s your “compliance mindset”?

Upgraded federal compliance ratings process requires fresh approach
Is climate change risk on your bank’s radar?

Is climate change risk on your bank’s radar?

International group finalizes voluntary measures banks can take
Don’t get burned by coming CDD rule

Don’t get burned by coming CDD rule

Exploring the enforcement implications of FinCEN’s new “fifth pillar”
CFPB keeps on going ...

CFPB keeps on going ...

Despite hostile Republicans, consumer protection agency plows ahead
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Merger oversight gains speed and fairness

Bankers report easier regulatory M&A approval, with proper planning
The CFPB has begun publicly exploring the gathering of data on lending activities with women- and minority-owned businesses. This type of data has been collected on mortgage lending for many years and given rise to fair-lending lawsuits.

CFPB delving into small-business fair-lending

Consumer agency presses forward with Dodd-Frank mandate to gather race and gender data
Does daily life in the bank feel like this? Here's a strategy that will at least cut duplication of effort and repurpose efforts already being made somewhere in the bank when new requirements arise.

Streamlining banks’ paperwork journey

An integrated approach to managing finance, risk, and reporting
Sources of risk never seem to go away, even as they gather more company. But new developments may curtail the growth, a Deloitte risk expert suggests.

New risks irk as efforts intensify

Can regtech be answer for large organizations?
A former federal banking agency enforcement director argues for an overhaul of the rules on sharing.

BSA info sharing could be greatly improved

Viewpoint: Roadblocks to pooling intelligence hinder enforcement and cooperation
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Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

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