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Artificial Intelligence

What do cardiac surgery and "complex" IT tasks have in common? Unlike "simple" and "complicated" tasks, complex tasks can lead to real failure.

Complexity (and risk) hides in tech projects

Learn how to spot IT “complexity”—and why you must
Much excitement accompanies the launch of a new cryptocurrency. But eventually, according to blogger William Mougayar, business gravity will take over.

The darkness side and long honeymoons of token sales

What happens after the “initial coin offering”?
Part 2 of a series: Is U.S. banking falling behind in the long-run because of the separation of banking and commerce? Banking Exchange editors explore this and other trends in the fintech revolution with Chris Skinner, fintech blogger and creator of the Financial Services Club in Europe and the U.K.

Is the world lapping U.S. financial innovation?

Chris Skinner: U.K., China, and other countries disrupt structure by policy. U.S. favors traditional boundaries
Tension between the two parts of the American dual-banking system came to a head again with the CSBS lawsuit resisting the Comptroller's fintech charter proposal.

State regulators sue OCC over fintech charter

CSBS files federal action to halt proposed new bank type
Part 1 of a series: Banking Exchange editors talk to fintech expert Chris Skinner about change in the financial services business; the need for clean data to realize the promise of new technology in banking; and why geography still matters in banking progress.

Chris Skinner and the “No Fear Zone”

Don’t fear AI, robotics, or a digital future, says fintech observer
Banks generate huge pools of data and that will only increase as digital banking becomes the norm. The question is how to best harness all that information to best serve customers.

Analytical eye brings greater customer insight

New approaches open opportunities for data-driven marketing, compliance, and fraud mitigation
Tech issues have become mainstream issues for bank investors, so leaders cover them in some depth in annual messages.

Bank chiefs talk tech to investors

Customer satisfaction remains main goal of technological disruption
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Those who talk tech talk going for AI

Artificial intelligence could completely disrupt—in a good way—banking operations within three years
As they used to say on TV, don’t try this at home. The Dark Web is nowhere for a novice. But understanding what bad guys do when there is critical for bankers.

Tales from the Dark Web

How meticulous are you about logging out? Better read this now
Javelin expert Mark Schwanhausser is still waiting—and willing—to be wowed by banks' mobile offerings.

Where digital is failing

Opening accounts completely via smartphone eludes most. Javelin suggests improvements
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