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Artificial Intelligence

Banks generate huge pools of data and that will only increase as digital banking becomes the norm. The question is how to best harness all that information to best serve customers.

Analytical eye brings greater customer insight

New approaches open opportunities for data-driven marketing, compliance, and fraud mitigation
Tech issues have become mainstream issues for bank investors, so leaders cover them in some depth in annual messages.

Bank chiefs talk tech to investors

Customer satisfaction remains main goal of technological disruption
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Those who talk tech talk going for AI

Artificial intelligence could completely disrupt—in a good way—banking operations within three years
As they used to say on TV, don’t try this at home. The Dark Web is nowhere for a novice. But understanding what bad guys do when there is critical for bankers.

Tales from the Dark Web

How meticulous are you about logging out? Better read this now
Javelin expert Mark Schwanhausser is still waiting—and willing—to be wowed by banks' mobile offerings.

Where digital is failing

Opening accounts completely via smartphone eludes most. Javelin suggests improvements
Zero Trust means scrutinizing all access. A pain? Maybe, but compare that to the pain of a major infiltration.

Is Zero Trust best safeguard for your systems?

Sounds like paranoia—but bad guys really are out to get you
Digital services remain impressive, but using technology to better serve customers and to find new clients is exciting.

Using digital science to apply the human element

At Seacoast Bank, small can be beautiful when data drives growth
EQ Bank offers customers a growing menu of services and functionalities.

EQ Bank: Partnership, perseverance, and perspiration

How branchless bank up north went digital, busting projections
Location data from smart devices will increasingly enhance the trove of data financial services firms can already tap. The challenge remains not so much netting the data, but making it useful on a timely basis.

Big challenges in big data

Making more of floodtide of data requires both tech and human improvement
When your bank innovates, is “slapping an app” on top of old tech the best it can do? Suresh Ramamurthi of CBW Bank and Yantra says the problem is that bankers can’t fix the industry’s “plumbing,” the legacy internal systems and the legacy payment systems.

Time to fix banking's plumbing

Banking must stop adding Band-Aids, says banker-fintech exec Suresh Ramamurthi
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