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Robo-services may be a heckuva a lot more appealing to your customers than you'd like to think. And a "Bank of Amazon" might just be prime, for them.

Robos, “Bank of GAFA,” and remaking your bank

Consumer comfort with non-human entities suggests more evolution in retail approach
If your bank is about to start a major tech project, read this preview of Anna Murray's coming new blog now.

5 greatest myths at start of tech rollouts

How many of these are you living in your bank right now?
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Multifamily CRE still spells “opportunity” for some

As most lenders pull back from multifamily, others plow ahead
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Higher values, larger mergers

M&A insiders look for bigger bank deals in '17
First of a series: Many bank incentive programs bear no connection to individual performance, according to Crowe Horwath’s most recent human resources survey. The survey also uncovered deficiencies in some basic HR practices.

Talent competition: missed opportunities as battle intensifies

Evolution in types of recruits banks seek plays a part
FASB's Current Expected Credit Losses rule will require banks to take a far forward-looking view at loans. A recent panel discussion covered key implementation issues.

CECL requires more than a tweak

Institutions need to devise implementation timeline now to revamp accounting
Better to take regulation now, when things are comparatively good, than to have it forced on fintech in a crisis atmosphere later, suggests Fed official.

“Fintech, you really want regulation”

Philly Fed’s Harker says regulation now helps when things go south later
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.

“What A Wonderful World?”*

World of AML keeps growing, in multiple ways
What will Trump-era enforcement of the nation's fair-lending laws look like?

Fair lending’s next act

Emphasis, methods, and actors may evolve under Trump, but banks must maintain strong compliance efforts
When systems go blooey, CFPB believes that can be a legal offense.

"Rush" to judgment?

Can tech breakdown be abusive and deceptive? CFPB says so
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