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Customer engagement done right

Customer engagement done right

3 technologies help build customer engagement
Citywide Banks includes day breakers such as its #FRIDAYFUNNIES cartoons and interesting puzzles on its Twitter account. The bank also runs Facebook, LinkedIn, and YouTube accounts.

Colorado bank savvy on social

Tip #1: It’s not all about your bank—even when it’s about your bank
Quarterly earnings calls detail rate impact

Quarterly earnings calls detail rate impact

SNL Financial: As rates fall, some banks investing cautiously in bond markets
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.

“Easy to be Hard”*

AML community needs to work together, but how?
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

Adopt Apple Pay? Not so fast!

Hold the phone … literally! Is there a worm in Apple Pay for banks?
What’s happening? Just ask your customers

What’s happening? Just ask your customers

Even a simple haircut can produce good business intelligence
Every two seconds—US ID fraud trend continues

Every two seconds—US ID fraud trend continues

$16 billion lost from 12.7 million victims in 2014
Day Job: High-tech lending in Silicon Valley

Day Job: High-tech lending in Silicon Valley

Bank of the West’s Lee Merkle-Raymond talks about banking mid-cap technology companies
Small business momentum bodes well

Small business momentum bodes well

Companies riding high as credit quality continues its upward trend
Applications: Still crazy, after all these years

Applications: Still crazy, after all these years

Aug. 1 the inquiry versus application debate will get even crazier
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