BCT-Bank of Charles Town is the latest institution to address inequalities and improve corporate diversity

The $9.9 billion regional bank is building four new sites in Hampton Roads, Virginia

A cherished and often differentiation-inspiring culture that demands employees provide each other with in-person support to pass down generations of business knowledge

Consumers will continue to act on the behaviors formed during the pandemic, especially as it relates to digital means of operation and communication

Recruiting and retaining talent is difficult

The banking sector has successfully navigated the immediate pressures of the COVID-19 crisis

How process automation is modernizing banking and improving CX

Plus: New lead director at JPMorgan Chase, and First Port City Bank promotes CFO to risk leadership role

Plus: HSBC USA appoints a new head of wealth, and Bank 34 co-CEO Jill Gutierrez retires

The $504 billion banking giant will raise the proportion of its non-white senior leadership and improve pay equity