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Board Diversity and the Banking Industry
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Banks’ Brand Value Slumps for First Time…
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Payments tech goes berserk
Prepaid cards; P2P; mobile wallets; social media; voice-activated buying; virtual reality—can anybody spare a dime?
Customers and banks: Why can’t they all get along?
Perceived customer satisfaction remains mixed, predictable, disappointing, promising
6 more tech terms you need to know
Hacker? Deep web? Juniorization? Post-app era?
Customers buy experiences now, not products and services
Digitize offerings in order to change “one-to-many” to “one-to-one”
Cybersecurity demands better tools, more expertise
Insiders fraud, IoT, electronic invoicing, online spending, and more raise ante
Goal: digital transformation. Reality: meh
As legacy systems stagnate, banks must innovate to satisfy customers and remain competitive
Top tech trend for 2017: humans
Exceptional customer experience, coupled with enhanced staff proficiency, seen as keys to success
8 tech terms you may not know
It’s important to at least begin to get familiar with them. Good luck.
Fintech: Wave of opportunity? Or tsunami of chaos?
Bank-startup collaboration seen likely to keep all parties high and dry
Attack of "thingbots" now is a thing—really
Internet of things cybersecurity woes ramping up quickly
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