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Technology

Multiple technologies vie for customer acceptance
Layered defense recommended to provide most effective defense
Siloed systems impede efficiency, effectiveness; lessons from other industries
Gaps, opportunities, and desired outcomes articulated
34% of banking organizations say they have invested in the technology
Planning should be more than one step at a time
Potential customers in general are high-tech and mobile-savvy
Online services deemed crucial to staying competitive
Bankers can use cloud tools to better satisfy customers
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