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Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”
Making Sense of it All

Data breach threats never take holidays

Written by John Ginovsky | 09/23/2016 - 15:32 |
Cyber security awareness—not just for a month, but all year
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Stop selling like you're in the shoe business. Bankers' stock-in-trade is service, and remembering that gets the customer relationship off on the right foot.
The Prairie Economist

Banks sell services—not products

Written by Mike Moebs | 09/23/2016 - 11:06 |
And in light of the Wells Fargo affair, that’s critical to understand
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Based on a long compliance career, expert Nancy Derr-Castiglione assesses the latest wrinkles on consumer protection.
Common Sense Compliance

Seeking common sense compensation

Written by Nancy Derr-Castiglione | 09/23/2016 - 01:59 |
Return to the basics to make sure your program doesn’t allow staff to cross the line
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"There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.
Talking Credit

3 gut reactions to Wells Fargo hearing

Written by Ed O’Leary | 09/23/2016 - 01:04 |
Industry must rebuild the public’s trust
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Based on a long compliance career with federal agencies, the American Bankers Association, and private consulting practice, expert Lucy Griffin assesses the latest wrinkle on consumer protection.
Common Sense Compliance

“Wells Problem”: How could you stop it in your bank?

Written by Lucy Griffin | 09/15/2016 - 17:06 |
When Audit can’t see it, spotting patterns—especially in complaints—may help
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Bankers should not be retailers
Risk, Adjusted

Bankers should not be retailers

Written by Chris Skinner | 09/15/2016 - 12:13 |
U.K. banks learned a painful lesson about aggressive sales—and risk—before the Wells situation surfaced.
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"There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.
Talking Credit

Handling the Wells dilemma

Written by Ed O’Leary | 09/15/2016 - 09:36 |
Banks need to sell. The challenge is balance, fairness, and ethics
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Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.
Beyond the Bank

Cyber crooks keep coming

Written by Dan Fisher | 09/13/2016 - 14:56 |
No question, your bank is in their cross-hairs
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With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.
AML & Fraud

“We can make it happen”*

Written by John Byrne | 09/11/2016 - 01:50 |
Learning and improving since 9/11
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Beyond the Arc's Steven Ramirez shares tips for using Instagram this week. If your bank or company has ideas on how financial institutions can improve their use of social media, email scocheo@sbpub.com
Social Media

3 tips for better Instagram engagement

Written by Steven Ramirez | 09/08/2016 - 18:14 |
Is your picture worth a thousand words?
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