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Ally Assist lets customers use voice or touch to make queries. Meanwhile, Capital One has been adopting Amazon's Alexa.

"Alexa, pay my mortgage"

Voice assistants join the retail arsenal at several banks
CFPB orders fixes for student loan fixes

CFPB orders fixes for student loan fixes

Bureau acts after thousands of complaints regarding bungled school loan reduction applications
Hard to “unscramble an egg”

Hard to “unscramble an egg”

Getting M&A structure right in the first place saves a lot of angst and money
ALCO Beat articles featured exclusively on BankingExchange.com are written by the asset-liability management experts at Darling Consulting Group.

Building effective integrated risk management

Sound asset-liability management process demands thinking “outside the silos”
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

Connecting on CRE status

SNL Report: Some veteran bankers listening to regulators' CRE warning
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Contactless payments—old could be new again

Competition from, and convergence of, new technologies could boost the tap-and-go
Investing In Banks: Strategies and Statistics for Bankers, Directors and Investors. The Risk Management Association. 246 pp.

Fresh look at bank performance, with green twist

Book Review: Richard Parsons has an angle on bank productivity
There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.

Are you ignoring flashing yellow lights?

Credit veteran asks if bankers know clearly how they are doing
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

Taking on fintech

SNL Report: Big banks hope to rival nonbank P2P players with network clearXchange
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

Texas banks aren't messing with IPO market

Oil price issues shut door, for now, on earlier plans and possibly on M&A activity
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